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Shipping
How can I become an account customer?
Becoming an account customer is simple. You can open an account easily using our online application form, or you can contact us and we will be happy to assist you.
Becoming an account customer is quick and easy. You can open an account instantly using our online application, or you can contact us and we will be happy to assist you.
Where is my nearest Postaplus office? How can I request a package pick up?
You can make an online pick-up request or you can contact us for assistance.
What is the size/weight limit on my package?
There is no size or weight limit on your package. Simply contact us to arrange pick-up of your package.
Tracking
How can I track my shipment?
Use our online tracking facility to view your shipment status by tracking number. Track up to 20 shipments at one time. Or you may contact us for assistance.
What is a tracking number?
Your tracking number is a 10 digit number assigned to your shipment by Postaplus. The tracking number can be found on your waybill and is used to identify and track your shipments.
How do I enter the tracking number?
On the Track by number field, enter your 10 digit tracking number and click on the Track button. To enter multiple tracking numbers, separate the numbers you enter by a comma "," ; this allows you to track up to 20 different shipments.
Can I track my shipment without a tracking number?
If your tracking number is not available, you can also track your shipment online using your reference number. Use the Track by Reference Number field. You can also contact us for further assistance.
What is a reference number?
The shipper's reference number is a unique identifier assigned to your shipment by the shipper while filling out the shipment information. This can be any combination of letters and numbers, such as a purchase order number or any other information that allows you to manage your shipments. Use the track by reference feature to view a group of shipments by their shared reference number.
Note: The more specific and unique your reference number is, the quicker it will be for your results to be displayed.

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